How Wallet Records Sit Under This Policy
Our Privacy Policy covers details you submit during account creation, including your phone number, login details and verification response. We also record operational events such as sign-in time, device type, browser path and payment status when you use DANA, OVO, GoPay, QRIS, bank transfer or a
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virtual account. These records help us match a wallet reference to the correct account and investigate an incomplete status without asking you to repeat every step. We use access logs to protect the account, not to create unrelated profiles. We retain records only for the period
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needed for account administration, security checks, dispute handling and legal duties. Where local law permits, you may request a copy, correction or deletion review. Wallet availability and eligibility depend on local law. Ask support for the current request route and any identity check required before we
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change account data.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.